Skip to content
Write review For Business
  • Login

Contact On The Beach Customer Service

On The Beach Phone Numbers and Emails

  • +44 161 509 3700

Customer Service:

  • +44 333 003 1934
    In-Resort Support

Sales/ Reservations:

  • +44 871 474 3000
Send Message

On The Beach Emails:

Claims
Legal
Privacy Inquiries
customercare@onthebeach.co.uk
Is this your business?

On The Beach Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • On The Beach Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email

  • The best phone number to call On The Beach is 443330031934. 44% of consumers used this number to address their issues and concerns. Meanwhile, 45% of users reported contacting a real person successfully by dialing the phone number 441615093700.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as On The Beach may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.

View full overview ›

How to Contact On The Beach Customer Service?

How to Contact On The Beach Customer Service?

The best way to contact the On the Beach customer service team is by dialing one of the published contact numbers. The On the Beach phone number for customer service inquiries is +44-333-003-1934. For In-Resort support, the dedicated company’s contact number is +44-161-509-3700. Similarly, dial the On the Beach contact telephone number, +44-871-474-3000, for information on sales and reservations-related inquiries. The mentioned company’s phone numbers are reserved for emergency services from 7 PM to 8 AM UK time. If your issues are not emergencies, you can call after 8 AM.

Customers can also contact On the Beach customer services via email. The On the Beach contact email address is customercare@onthebeach.co.uk. Customers can send their queries regarding customer service inquiries, including booking-related issues, complaints, and feedback on their experience, to the mentioned email address. For claims-related problems, send your message to claims@caa.co.uk. If your case involves legal or privacy-related inquiries, the designated On the Beach contact point can be reached at privacy@onthebeach.co.uk.

On the Beach corporate office is situated at 5 Adair Street, Manchester, England M1 2NQ, United Kingdom. The corporate office is also the point of contact for contacting the On the Beach customer service team via mail. While sending your correspondence to the mentioned office address, make sure to say a precise address of yourself, your brief issue, and your phone number. On the Beach, the customer service team will carefully review your message and get back to you as soon as possible.

On the Beach, the customer service team is always happy to help with customer's issues and inquiries. The fastest way to contact the team is by using your On the Beach login credentials via the "My Bookings" section of the website. Once on the website, head to the My Bookings section - there, you can select the "Send and Receive Message" option, where you can find the live chat representatives. On the Beach, the customer service team will be available to answer your queries and solve your issues if you have any.

PissedConsumer Club

Contact Information

On The Beach Website:

On The Beach Help Center:

Corporate Office Address:

On the Beach Limited
5 Adair Street
Manchester, England M1 2NQ
United Kingdom

Other Info (opening hours):

Sales Hours:

Monday - Thursday: 9:00am - 8:45pm

Friday - Saturday: 9:00am - 7:45pm

Sunday: 10:00am - 6:45pm


Live Chat Hours:

Monday - Friday: 9:00am - 5:30pm

Saturday - Sunday: 9:00am - 4:00pm

More contact details

Fax:

0871 472 4810

On The Beach Customer Service Reviews

1.6 / 5
Poor
See all 825 reviews
Jovani Ifz
Really poor

I want to book an holiday but cant its not giving me the option to book 2 bedroom apartments
I need to talk to an agent so they can confirm the booking. Ive always used on the beach and been very happy in the past but this time I cant get what I want.

Because. I wont book the holiday because its not giving me the option

Brown Oja
Unable to contact by phone or email
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Appalling. I had a £40 rebooking credit added to my account.

I went to book a holiday for aug 2026 and the credit has vanished. I want to know why and request it be put back on my account.

Used online chat and before I could finish answer they cancelled my chat and I was nearly at the end of finding out what had happened to the credit. I would be grateful if someone could email me on juliemoreton1972@***.com asap

Dain Sjx
Company is fine, the deals etc BUT very difficult to to even contact via message & impossible to speak to an advisor.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

The messaging system is a ball ache, & there is no way to speak to an adviser, its frustrating beyond belief!! After I did a live chat the advisor ended the chat as I didnt respond I have evidence proving I did! Felt like throwing my fone up a wall!!!

Cassian Zro
Waste of time
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It was dreadful .. Ive got an issue on my up n coming holiday that doesnt come under any of the options given in the automated service .. its appalling !

How Good is On The Beach's Customer Service?

Susan D Yen
Susan D Yen
Feels Disappointed | Aug 21, 2025

Does not listen or support customers all intrested in is taking money

Read full quote
Royale Kqh
Royale Kqh
Feels Disappointed | Jul 24, 2025

Can’t get to speak to anyone.Wanted to change name on booking tried online and nothing happened so tried to speak to someone this was not possible.

Read full quote
DIAN D Izi
DIAN D Izi
Feels Disappointed | Jun 13, 2025

wanted to change dates on holiday they want full price for flights still to be paid

Read full quote
Nicola B Qhu
Nicola B Qhu
Feels Satisfied | Jun 03, 2025

I had an issue with bags and once someone picked it up I had a call this morning a very helpful lady helped resolve my issue I had with luggage and I’m really happy with the outcome

Read full quote
Kiel Cdy
Kiel Cdy
Feels Disappointed | Apr 23, 2025

Crap respond lost suitcase,3 days and no contact, now reported to police

Read full quote
Haleema Lpp
Haleema Lpp
Feels Disappointed | Apr 23, 2025

Not able to speak to a real person

Read full quote

Summary of On The Beach Customer Service Calls

10.6K TOTAL
CALLS
00:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call On The Beach?

Request for Information Question:

  • “About my booking”
  • “I need help with the flights on my booking for February”
  • “Update on complaint”

Return/ Replace Question:

  • “Change airline”
  • “Change passage to another”
  • “Change of email”

Payments and Charges Question:

  • “Money missing from wallet”
  • “Fraud”
  • “Payments made to booking from pervious lead passenger”

Product/ Service Question:

  • “Complaints from recent holiday”
  • “Complaint”
  • “Emergency major booking issue”

Activation/ Cancellation Question:

  • “Cancelling booking”
  • “My flights been cancelled and nobody will talk to me”
  • “Cancellation”

Account Question:

  • “Can’t log into my booking due to change of email and phone number”
  • “Trying to add other members to our booking”
  • “Issue with log in to my account”

Refund Question:

  • “Wanting a refund”
  • “Refund”
  • “Trying to process a refund”

Shipping and Delivery Question:

  • “Found a holiday but can’t get the required bedrooms”
  • “People flying from different countries with the same package”
  • “Not received booking but money been taken from bank”

Cards Question:

  • “I can’t pay by Revolut business card for fly on easyJet”
  • “Do you give NHS blue card discount ? Please”
  • “Your card won't up load till I book flights”

Website/ Application Question:

  • “Can’t get into app for booked holiday”
  • “Trying to find a previous holiday with you can’t see on your website”
  • “Won’t let me look on site said I’m blicked”

Staff Question:

  • “Customer service”
  • “Abusive member of staff”
  • “Customer services”

Employment Question:

  • “Due to losing my job”
  • “Pay off holiday as cant login to account”

Other Question:

  • “Seats”
  • “Holiday”
  • “Bookings”

Compare On The Beach Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
loveholidays
loveholidays Customer Service
stars-rating-fill
1.3 out of 5
Jet2holidays
Jet2holidays Customer Service
stars-rating-fill
2.4 out of 5
Travel Republic
Travel Republic Customer Service
Write a review
Do you have something to say about On The Beach? What happened? What can we help you with?
Submit review Don't show this popup
On The Beach
Reviews Contacts Community