On The Beach Phone Numbers and Emails

Customer Service:

  • +44 333 003 1934
    In-Resort Support
  • +44 161 509 3700

Sales/ Reservations:

  • +44 871 474 3000
Send Message

On The Beach Emails:

Claims
Legal
Privacy Inquiries
customercare@onthebeach.co.uk
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PissedConsumer Club

Contact Information

On The Beach Website:

On The Beach Help Center:

Corporate Office Address:

On the Beach Limited
5 Adair Street
Manchester, England M1 2NQ
United Kingdom

Other Info (opening hours):

Sales Hours:

Monday - Thursday: 9:00am - 8:45pm

Friday - Saturday: 9:00am - 7:45pm

Sunday: 10:00am - 6:45pm


Live Chat Hours:

Monday - Friday: 9:00am - 5:30pm

Saturday - Sunday: 9:00am - 4:00pm

More contact details

Fax:

0871 472 4810

On The Beach Customer Service Reviews

1.6 / 5
Poor
Guest-5705938
Payments
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Very helpful polite and helpful sorted my problem out the only thing was trying to get your no to speak to the customer service team but ones I got through it was sorted

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Guest-5692460
Change date

I need to speak to someone, which I don't think is possible. I have tried many times and numbers but no luck.

I don't know what to do.

It looks like I have trapped with on the beech holidays. Very poor customer services.
.

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Guest-5605603
Needed top speak to them regarding flights to Thailand
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

The so-called customer service phones never answered couldn't do what I wanted online, very poor looking at the blog, etc not have a good reputation that I can see.
The TV adverts look great but if they are having problems answering a phone? Not every issue can be sorted online either.

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William M Pfm
Speak to an advisor
stars-rating stars-rating stars-rating stars-rating stars-rating
1.9

Why don't they have a phone that is in use.
Can't speak to anyone.
Just a pain no way to run a business

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How Good is On The Beach's Customer Service?

Morgaine Bda
Morgaine Bda
Feels Disappointed | Mar 26, 2024

Terrible because you can't talk to nobody about and issues or queries

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Woodard Fqe
Woodard Fqe
Feels Disappointed | Mar 16, 2024

Impossible to speak to

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Christina L Qiq
Christina L Qiq
Feels Disappointed | Mar 14, 2024

They need to improve big time make it easier for people to get in contact with them without having to search the web for their details

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Eleanna Pwy
Eleanna Pwy
Feels Disappointed | Mar 07, 2024

We always book through you 2-3 times a year we pay it up and sometimes have to change payment day but the last 2 years when we try to pay on the due day it won’t except our payment and we have to try to contact you but can’t get someone on the phone and you end up hanging up on us and ur online help is useless don’t think we book with u again sorry . As we want to speak to a real person

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Kanan Bda
Kanan Bda
Feels Satisfied | Mar 06, 2024

Brillent

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Meade Wrh
Meade Wrh
Feels Disappointed | Mar 01, 2024

Absolute joke

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Summary of On The Beach Customer Service Calls

4.9K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call On The Beach?

Request for Information Question:

  • “Ask about if i need to cancel 2 people of our party”
  • “About my hoilday”
  • “No booking confirmation email”

Payments and Charges Question:

  • “About payments”
  • “Payment”
  • “Payments”

Activation/ Cancellation Question:

  • “My holiday cancel why?”
  • “Cancelation of flights”
  • “Cancellations”

Return/ Replace Question:

  • “Change booking”
  • “Change dates”
  • “Need to change my booking and can't online”

Product/ Service Question:

  • “Want to make a reservation”
  • “To book a holiday”
  • “Trying to book a holiday”

Account Question:

  • “Need to change email on my account”
  • “Cant get on my online account”
  • “Can't change password”

Refund Question:

  • “Waiting for my refund from the airline”
  • “Refund amount”
  • “Refund”

Shipping and Delivery Question:

  • “I have not received my airport lounge voucher”
  • “Hotel enquiry room sizes”
  • “If not received my confirmation email don't know my reference number meet”

Cards Question:

  • “Change card details”
  • “Cannot pay for flights with virtual card”
  • “Card used without consent”

Website/ Application Question:

  • “Cant get on the website to my bookings”
  • “Site”
  • “Problems using website to reserve seats on flight”

Staff Question:

  • “The service I paid for didn't turn up”
  • “Customer service”

Employment Question:

  • “Pay off holiday as cant login to account”

Other Question:

  • “Change of booking”
  • “Ryniar have changed my flight times”
  • “To book my flights seats”

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